For warranty issues: firstname.lastname@example.org, use the form below or call 1-800-370-0745. The warranty team is available Monday through Friday 8 am - 5 pm PST.
During the season our team handles a high volume of calls and emails. We try to respond as quickly as possible but please be aware it could take up to 2-3 business days.
JIMMY STYKS offers a limited 365-day warranty against defects in materials and workmanship. If your product does not conform to the warranty, Jimmy Styks, at its discretion will issue a new, like new, or similar model product, excluding any shipping charges. Warranty extends to the original purchaser only and is non-transferable. Sales receipt, a photograph of the issue and original packaging materials are required.
JIMMY STYKS will make every effort to produce boards to the highest quality and standards in the industry. Because of the nature of surfing and paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control. In the event of a new board being removed from a box and not in good condition please contact customer service immediately for resolution. We are not responsible for damage or defects once the board has been used. Damage is defined as impact with any object or material, damage due to dropping, loading, unloading, or transport, alterations or modifications, repairs, natural disasters, fires, temperatures below 4 C (40 F), or above 43 C (110 F), any further use of a board once a claim has been reported, transport or storage of a board with a closed air valve, use of a board in the water with a loose or removed air valve, failure to clean and service air vent valve, storage of a board in extremely hot or humid conditions including a wet or damp board bag.
Have questions about our boards and accessories? Check out our frequently asked questions.
If you need a replacement fin for your board but are unsure what type of fin to get, check out our fin compatibility matrix.